Automated quality gates for confident, compliant incident closure.

Enforces incident quality on stage changes: requires a published post-incident analysis (PIA), rolls back noncompliant updates with reasons, and optionally syncs stages of linked tickets.

Elevate your incident operations with the Incident Quality Management Snap-in, enforcing consistent quality gates on stage changes. It verifies a published Post‑Incident Analysis (PIA) before completion, provides clear rollback when standards aren’t met, and can synchronize linked ticket stages at Mitigated, reducing audit risk and manual oversight.

Features

  • PIA publication enforcement Requires a published post‑incident analysis before incident closure.
  • Automatic rollback with explanation Reverts to a configured stage and posts the reason when requirements aren’t met.
  • Ticket stage synchronization Optionally updates linked ticket stages when an incident reaches Mitigated.
  • Owner nudges for communications Reminds ticket owners to send required customer updates.

Installation

Before installing, ensure you have the necessary configuration values:
  1. Go to DevRev Snap-in Configuration.
  2. Provide the following inputs:
    • rollback_stage_id – Stage to use when rolling back when the incident is marked as completed without PIA.
    • completed_stage_id – Stage representing Completed when the incident is resolved.
    • enable_stage_sync – true/false to toggle linked ticket stage synchronization.

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