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The DevRev Blog

Work’s broken; let’s fix it, together. Meet Computer.

6 min readWork’s broken; let’s fix it, together. Meet Computer.

Dheeraj Pandey

The conversational computer: towards human agency

2 min readThe conversational computer: towards human agency

Dheeraj Pandey

The Journey to Team Intelligence

6 min readThe Journey to Team Intelligence

Michael Machado

DevRev for startups: Accelerating your AI-first journey

2 min readDevRev for startups: Accelerating your AI-first journey

Gaurav Arora

DevRev Announces $100M Series A Valuing the Company at $1.1B

6 min readDevRev Announces $100M Series A Valuing the Company at $1.1B

Dheeraj Pandey

3 metrics every support leader should share with product (that actually drive change)

6 min read3 metrics every support leader should share with product (that actually drive change)

Richard Marr

AgentOS Essentialism at Work Authentic AI Modern Architecture Design of Surfaces

AgentOS

The future of human-machine collaboration

Discover the Power of Integration with AgentOS- Part II

4 min readDiscover the Power of Integration with AgentOS- Part II

Abhinav Singh

DevRev Native Workflow Engine

4 min readDevRev Native Workflow Engine

Shashank Singh

Discover the power of integration with AgentOS- Part I

4 min readDiscover the power of integration with AgentOS- Part I

Abhinav Singh

Bridging the gap: Why software integration is crucial for CXOs

4 min readBridging the gap: Why software integration is crucial for CXOs

Abhinav Singh

Essentialism at Work

A new way of working: customer centric, product led, and AI native

What is Essentialism? Definition, examples, strategies

22 min readWhat is Essentialism? Definition, examples, strategies

Akileish Ramanathan

Does your customer help center actually help your customer?

5 min readDoes your customer help center actually help your customer?

Rhea Jain

DevRev on DevRev: How essentialism leads to craftsmanship

3 min readDevRev on DevRev: How essentialism leads to craftsmanship

DevRev Editorial

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whitepaper for free

Authentic AI

Building genuine solutions for true intelligence

See the full picture of your customer's journey with Customer360

4 min readSee the full picture of your customer's journey with Customer360

Rhea Jain

What are AI agents? Definition, examples, and types

14 min readWhat are AI agents? Definition, examples, and types

Akileish Ramanathan

The future of digital experience: What to expect

10 min readThe future of digital experience: What to expect

Akshaya Seshadri

Observing the provenance of GenAI responses

6 min readObserving the provenance of GenAI responses

Ben Colborn

Modern Architecture

Stories of craft behind the platform

Introducing Voice support in DevRev

4 min readIntroducing Voice support in DevRev

Rajat Radhakrishnan

Email delivery insights: Bringing clarity to every customer interaction

2 min readEmail delivery insights: Bringing clarity to every customer interaction

Akhil Kintali

How AI-Powered Chatbots Enhance Omnichannel Customer Support

5 min readHow AI-Powered Chatbots Enhance Omnichannel Customer Support

Arush Balyan

DevRev’s email evolution powers smarter customer support

7 min readDevRev’s email evolution powers smarter customer support

Akhil Kintali

Design of Surfaces

Future-forward UX designed for the hand-off between humans and machines

Make customer query resolution an effortless, one-click experience

5 min readMake customer query resolution an effortless, one-click experience

Arush Balyan

How useful do customers find your knowledge base? 6 metrics to track

6 min readHow useful do customers find your knowledge base? 6 metrics to track

Arush Balyan

Explore DevRev’s new article creation and article analytics dashboard

4 min readExplore DevRev’s new article creation and article analytics dashboard

Dhruv Baldwa

10 step guide to preparing your knowledge base for Gen AI search

7 min read10 step guide to preparing your knowledge base for Gen AI search

Rhea Jain

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Dheeraj Pandey12 min read

Essential Methodology

Whitepaper for free

➤ The latest thinking on AI agents and platform

All Topics

Work’s broken; let’s fix it, together. Meet Computer.

6 min readWork’s broken; let’s fix it, together. Meet Computer.

Dheeraj Pandey

The Journey to Team Intelligence

6 min readThe Journey to Team Intelligence

Michael Machado

The conversational computer: towards human agency

2 min readThe conversational computer: towards human agency

Dheeraj Pandey

DevRev’s unified data layer: Fast, contextual and reliable AI answers

14 min readDevRev’s unified data layer: Fast, contextual and reliable AI answers

Ahmed Bashir

When search works, teams move faster - here’s how we build it at DevRev

6 min readWhen search works, teams move faster - here’s how we build it at DevRev

Prateek Jain

To platform or not to platform: That’s the question

3 min readTo platform or not to platform: That’s the question

Rik Van Bruggen

Introducing Voice support in DevRev

4 min readIntroducing Voice support in DevRev

Rajat Radhakrishnan

Async works: A case for asynchronous AI agents

2 min readAsync works: A case for asynchronous AI agents

Rik Van Bruggen

How IT organizations are shifting from infrastructure burden to strategic AI execution

7 min readHow IT organizations are shifting from infrastructure burden to strategic AI execution

Patrick Van De Werken

Man + Machine: Why we’ve always been better together

4 min readMan + Machine: Why we’ve always been better together

Patrick Van De Werken

Why structured systems, not documents, are the key to enterprise-grade automation

4 min readWhy structured systems, not documents, are the key to enterprise-grade automation

Rik Van Bruggen

Strategic AI implementation: A Q&A with industry leaders

18 min readStrategic AI implementation: A Q&A with industry leaders

Nivedita Bharathi

From bots to agents: 7 ways AI is changing customer support

5 min readFrom bots to agents: 7 ways AI is changing customer support

Krithika Anand

AI Agent vs Chatbot: Why the difference matters now

14 min readAI Agent vs Chatbot: Why the difference matters now

Mathangi Srinivasan

Exploring LiveChat alternatives and competitors?

22 min readExploring LiveChat alternatives and competitors?

Mathangi Srinivasan

3 metrics every support leader should share with product (that actually drive change)

6 min read3 metrics every support leader should share with product (that actually drive change)

Richard Marr