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Case Studies

The DevRev customer stories

Uniphore builds a proactive support culture with DevRev

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The resultsSummary

Migration in 6 hoursMigrated 16,000 tickets, 72,000 comments & 17,000 attachments in 6 hours

Enhanced collaborationImproved collaboration between support, engineering, & product teams

Jira bidirectional syncSupport team was able to create Jira tickets directly within DevRev

Uniphore builds a proactive support culture with DevRev

6 min readUniphore builds a proactive support culture with DevRev

Tough Trucks for Kids drives customer delight and growth with DevRev's AI-powered support solution

4 min readTough Trucks for Kids drives customer delight and growth with DevRev's AI-powered support solution

Descope drives its PLG motion using a single consolidated inbox

5 min readDescope drives its PLG motion using a single consolidated inbox

Atomicwork enables cross-functional customer support with DevRev

3 min readAtomicwork enables cross-functional customer support with DevRev

LuxCreo boosts operational efficiency and agility with DevRev

4 min readLuxCreo boosts operational efficiency and agility with DevRev

Goodmeetings uses PLuG to reduce ticket resolution time

3 min readGoodmeetings uses PLuG to reduce ticket resolution time

Aditya Birla Capital optimizes user experience with DevRev

5 min readAditya Birla Capital optimizes user experience with DevRev

Jar improves customer insights and increased conversion rates using DevRev

4 min readJar improves customer insights and increased conversion rates using DevRev

ICICI Prudential Life Insurance uses DevRev to slash resolution time by 95%

3 min read ICICI Prudential Life Insurance uses DevRev to slash resolution time by 95%

100ms delivers differentiated customer support through a unified channel

3 min read100ms delivers differentiated customer support through a unified channel

Velocity Global transforms worldwide operations with DevRev

3 min readVelocity Global transforms worldwide operations with DevRev

DevRev enhances BigBasket's UX and design for new feature rollouts

4 min readDevRev enhances BigBasket's UX and design for new feature rollouts

Phenom boosts operational efficiency and SLA performance with DevRev

3 min readPhenom boosts operational efficiency and SLA performance with DevRev

Rocketium brings agility to product development through a unified platform

6 min readRocketium brings agility to product development through a unified platform

From Legacy to Leading-Edge: Bolt’s Support Overhaul with DevRev

4 min readFrom Legacy to Leading-Edge: Bolt’s Support Overhaul with DevRev

Bajaj Finserv uses DevRev for quicker resolutions and better conversions

4 min readBajaj Finserv uses DevRev for quicker resolutions and better conversions

Shipsy streamlines logistics with real-time in-app support

5 min readShipsy streamlines logistics with real-time in-app support

Spotnana uses DevRev to enhance both customer engagement and team collaboration

5 min readSpotnana uses DevRev to enhance both customer engagement and team collaboration

AR Digital Wealth cuts support TAT by 60% with faster issue solving

4 min readAR Digital Wealth cuts support TAT by 60% with faster issue solving

Orum Transforms Customer Support with PLuG

5 min readOrum Transforms Customer Support with PLuG

MAD Rewards uses DevRev’s AI to modernize customer support

4 min readMAD Rewards uses DevRev’s AI to modernize customer support

Optimizing user experience: ShemarooMe's success with DevRev

4 min readOptimizing user experience: ShemarooMe's success with DevRev

Yellow.ai uses DevRev to Streamline Processes

6 min readYellow.ai uses DevRev to Streamline Processes

Binah.ai enhances customer support efficiency and accuracy with DevRev

4 min readBinah.ai enhances customer support efficiency and accuracy with DevRev

Spintly uses DevRev to bridge the gap between developers and end-users

3 min readSpintly uses DevRev to bridge the gap between developers and end-users

Uils elevates efficiency and innovation with DevRev

3 min readUils elevates efficiency and innovation with DevRev

ActionIQ achieves seamless front-back office integration with DevRev

4 min readActionIQ achieves seamless front-back office integration with DevRev

Pixee powers its commitment to a stellar developer experience with DevRev

5 min readPixee powers its commitment to a stellar developer experience with DevRev