Rexera transforms real estate operations with knowledge-driven automation

The Company

Rexera is a cloud-based software company revolutionizing HOA and property management operations across the U.S. Their unified platform simplifies ARC requests, violation tracking, and resident communication—streamlining complex workflows for management companies and self-managed communities.

Serving over 350 clients across the real estate sector and with deep industry expertise, Rexera helps customers save time, reduce manual effort, and improve homeowner satisfaction.

The challenge: Disconnected tools creating operational inefficiencies

Rexera faced growing friction from fragmented operational systems that limited efficiency and scalability. Their setup included:

These fragmented tools led to major inefficiencies. Data lived in silos, and key information didn’t flow between systems—causing breakdowns in collaboration, misalignment between support and development, and delays in resolving customer issues. Standardizing HOA processes at scale became increasingly difficult without a unified source of truth.

The solution: Switching to DevRev

Rexera selected DevRev in July 2023 to unify support and development operations, consolidate disconnected tools, and streamline workflows.

Implementation highlights:

The impact: Unified platform, enhanced knowledge management, improved workflows

With DevRev, Rexera connects customer support and development teams more efficiently. Computer AirSync ensures seamless integration with Jira, mapping epics to enhancements for better workflow management and creating a single source of truth for customer issues and development priorities.

The implementation of Computer’s Memory has transformed how support agents access information. Centralized knowledge management enables agents to efficiently find answers, reducing resolution times and improving effectiveness. Rexera has already achieved a 55% deflection rate for internal agents, and is expanding to enterprise-wide search capabilities.

Rexera took a phased approach:

By unifying their platforms and connecting customer support with development, Rexera has improved its ability to standardize and digitize HOA processes during real estate transactions. This integration creates a more seamless experience for real estate professionals and homeowners navigating HOA requirements.

The Bottom Line: A transformation in real estate operations

Rexera’s implementation of DevRev delivers tangible benefits aligned with key business goals:

The success of the rollout has been so valuable that Rexera is committed to its DevRev partnership through October 2025, with plans for continued capability expansion.