Reduce your support team workload.

The snap-in handles scenario-based ticket field automations and response deflections based on order information obtained from the GRS API.

This snap-in reduces the workload of the CarltonOne customer support team by automating and deflecting inbound tickets from specific scenarios, using order data from the GRS API.

Features

  • Deflections   Post scenario-based deflections, using information from the relevant GRS order.
 
  • Automations Automate ticket fields, using data available in the corresponding GRS order.

Installation

After installation from the marketplace, all that is needed is a FreshDesk connection, and to add all of the required GRS secrets and values.

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