Imagine having the power to automate engaging customer conversations, provide round-the-clock assistance, qualify leads by asking relevant questions, and automate tasks of varying complexities without skipping a beat.
While this was the dream a few years ago, AI chatbot software makes this a reality today. From enhancing the website experience to addressing every customer query, AI chatbots can do it all.
With the market quickly flooding with a variety of chatbots, we take an in-depth look at some of the best AI chatbot software available today, offering insights into how they can transform your business and support operations.
AI chatbots are automated software interfaces that engage with customers in the absence of a human support agent. They can handle routine tasks efficiently, freeing up human agents to focus on more important issues.
18 leading AI chatbot software for modern businesses
DevRev
DevRev is an AI-native chatbot and support platform that can help deflect customer queries by engaging them in a conversation, providing relevant answers, and leading them to the right articles for more information.
By integrating AI agents alongside human intelligence, DevRev can help you automate labor-intensive tasks, offer self-service support without compromising customer experience, and enable your support and product teams to resolve complex customer issues more efficiently.
The best part about DevRev’s chatbot platform is that it can be deployed within minutes and is unrestricted by the limitations of chatbot builders and decision trees. This is a departure from the conventional way of building bots, towards a more dynamic, self-learning, and truly AI landscape.
Here’s a quick overview:
Key features:
- Natural language processing: DevRev’s chatbot, powered by Turing AI, comprehends customer queries with advanced natural language understanding. This enables the bot to provide human-like responses, moving beyond rigid scripted replies.
- Personalized interactions: It learns from every interaction, tailoring responses and recommendations to create a unique experience for each customer, fostering stronger customer satisfaction and brand loyalty.
- Continuous self-learning: With DevRev’s AI chatbot, you can automate resolutions for L1 and L2 queries. As the AI chatbot performs an operation repeatedly, it learns and constantly improves the accuracy and relevance of its response with every answer that it generates, ensuring your customer service remains up-to-date.
- Routing: When a customer raises a query that is beyond the scope of what’s available in the knowledge repositories, the AI chatbot promptly and seamlessly escalates the conversation to a human agent. It first attempts to understand the query a little more and create a support ticket for it. Next, it quickly identifies and assigns the ticket to the human agent best suited to resolve the issue.
- Say goodbye to chatbot builders: DevRev’s chatbot can be deployed in minutes and is unrestricted by the limitations of the number of steps in flow builders. Deploying it is as easy as point, click, and deploy. There is zero decision tree management involved in the process.
The company: MAD Rewards is a global platform focused on helping businesses create loyalty programs that enhance customer engagement. They’re present in over 67 countries and have partnerships with over 10,000 to 12,000 merchants.
The challenge: MAD Rewards had a large in-house customer support team operating across 70 countries and supporting almost nine languages.
Before DevRev, when a customer required support, they’d have to email in a ticket. The team would then get the tickets from their previous support platform, assign them, and proceed to resolve the query.
The solution: In addition to email support, MAD Rewards wanted to support their customers on chat and cut down the time-consuming back-and-forth that comes with email.
With DevRev’s AI chatbot, they automated replies for basic questions that have straightforward answers where:
- The customer explains the problem
- The bot asks a follow-up question
- The customer explains the next level
Based on the customer reply, the chatbot provides clear, contextual replies and relevant links for further clarification.
The result: In addition to deflecting a large number of incoming queries, they scaled down their huge support team to handle only complex queries and optimized support operations, all while maintaining customer satisfaction.
“If there’s an opportunity to cut costs using modern technologies, artificial intelligence, and pattern learning, so that when a customer comes, you know exactly what they’re looking for, you better jump on it. So I was confident that DevRev ticked all the boxes and we decided to switch,”
Pradeep Venkat - Head of Technology, MAD Rewards
Intercom
Intercom is a comprehensive customer messaging platform that uses AI to enhance customer support. It integrates seamlessly with various business tools, offering a unified solution for customer engagement.
Key features:
- Instant inquiry handling, providing instant responses and reducing the need for human intervention.
- Proactive engagement, offering assistance and guiding them through the sales funnel.
- Lead qualification to identify potential customers, aiding businesses to qualify leads more effectively.
Drift
Drift is a conversational marketing and sales platform that leverages AI to automate customer interactions and qualify leads. It focuses on converting website visitors into customers through personalized engagement using its AI chatbot software.
Key features:
- AI-chatbot for lead qualification to identify and nurture potential leads.
- Real-time messaging and live chat for immediate engagement with visitors.
- Integration with marketing automation tools to streamline marketing efforts.
- Playbooks for automated workflows with predefined scripts for various scenarios.
- Advanced targeting and segmentation for personalized interactions based on user data.
Zendesk Chat
Zendesk Chat, part of the Zendesk Suite, offers AI-driven customer support chatbots that enhance the customer service experience. It is known for its scalability and ease of integration with the Zendesk ecosystem.
Key features:
- AI-powered chatbots for automated responses that handle common queries efficiently.
- Real-time chat support features for customer issues.
- Integration with Zendesk’s CRM and support tools for unified customer management.
- Customizable chat widgets to match your brand’s look and feel.
- Comprehensive reporting and analytics with insights to improve support operations.
Freshchat
Freshchat, by Freshworks, is yet another easy-to-use AI chatbot software with a chatbot builder that takes us down the low-code/no-code approach. Freshchat aims at converging crucial customer message delivery and allows companies to target customers through commonly used channels, all powered by AI.
Key features:
- Real-time chat capability allows businesses to connect with customers instantly, providing assistance and responsive service experience.
- Multi-channel messaging to engage across web, mobile, and social media.
- Integration with other Freshworks tools for unified customer data.
- Contextual and personalized messaging to enhance customer experience.
- In-depth analytics and performance tracking to optimize support strategies
Hubspot Chatbot Builder
HubSpot’s Chatbot Builder, while not technically an AI chatbot, synergizes effectively with its well-designed CRM system. It is part of its comprehensive CRM platform, designed to streamline customer interactions and automate support processes. It is particularly strong in aligning with sales and marketing efforts
Key features:
- AI-powered chatbot builder to easily create custom chatbots.
- Seamless integration with HubSpot CRM to centralize customer data.
- Customizable chat flows and templates that tailor interactions to your needs.
- Lead qualification and data capture for efficiently gathering customer information.
- Analytics and performance insights to measure and improve engagement.
Activechat.ai
Activechat.ai is an AI chatbot software designed to automate customer support, sales, and marketing. It provides a comprehensive solution for businesses looking to enhance customer engagement and streamline operations.
Key features:
- Visual chatbot builder to create chatbots with a drag-and-drop interface.
- Natural language processing (NLP) to understand and respond to customer queries accurately.
- Multi-channel support to deploy chatbots on websites, Messenger, WhatsApp, and more.
- Integration with CRM and other tools that syncs customer data for personalized interactions.
- Automated workflows with triggers and actions to automate tasks and processes.
Tidio
Tidio is a live chat and chatbot platform designed to help businesses improve customer support and engagement. It combines live chat, chatbots, and email integration to provide a seamless customer experience.
Key features:
- Live chat and AI chatbot for real-time support and automated responses.
- Multi-channel support to engage customers via web, Messenger, and email.
- Integration with CRM and e-commerce platforms that syncs customer data and streamline workflows.
- Pre-designed chatbot templates to quickly set up chatbots for various use cases.
- Analytics and reporting to monitor chat performance and customer interactions.
Infobip
Infobip is a comprehensive cloud communication platform that offers a variety of solutions, including AI chatbot software, to enhance customer engagement. It supports multiple communication channels such as SMS, email, voice, and chat apps.
Key features:
- Multi-channel communication to engage customers across SMS, email, voice, chat apps, and more.
- AI chatbots to automate customer interactions with intelligent chatbots.
- Visual flow builder that can create conversational flows with a drag-and-drop interface.
- Real-time analytics and reporting to monitor and optimize communication campaigns.
- Integration with CRM and marketing tools to seamlessly connect with existing systems.
DialogFlow
DialogFlow, developed by Google, is a natural language understanding platform that allows developers to design and integrate conversational user interfaces into mobile apps, web applications, devices, and bots.
Key features:
- Multi-channel deployment that supports AI assistants such as Google Assistant, Amazon Alexa, Messenger, Slack, and more.
- Integration with Google Cloud that leverages Google’s cloud infrastructure and services.
- Leveraging AI models for designing and integrating conversational user interfaces.
- Pre-built agents and templates for quick setup for common use cases.
- Detailed analytics and reporting to track bot performance and user interactions.
Bold360
Bold360 by LogMeIn is an AI-driven customer engagement platform that offers chatbots and live chat solutions to enhance customer service and sales. It excels in delivering personalized customer interactions.
Key features:
- AI chatbots and live chat to efficiently manage customer service interactions with a combination of AI and human support.
- Natural language processing that understands and responds to customer queries accurately.
- Integration with various business tools for a unified customer data management with CRM, helpdesk, and other systems.
- Real-time analytics and insights to optimize customer interactions and improve service quality.
- Omni-channel support that engages customers across web, mobile, and social platforms.
LivePerson
LivePerson offers AI-powered chatbot software designed to create personalized customer experiences at scale. It supports a wide range of messaging channels, making it a versatile solution for customer engagement.
Key Features:
- Conversational AI for personalized interactions that tailors responses to customer needs.
- Multi-channel messaging to engage on web, mobile, and social platforms.
- Real-time analytics and reporting to gain insights into performance.
- Integration with various CRM and business tools for a unified data management.
- Proactive messaging capabilities that initiate conversations based on user behavior.
Chatbot.com
Chatbot.com provides a user-friendly platform for creating AI chatbots without coding. It is ideal for businesses looking to quickly deploy chatbots to improve customer support and engagement.
Chatbot.com is an excellent platform for those looking to build their own AI chatbot without any coding knowledge. It empowers users to create customized chatbots tailored to their specific needs, utilizing integrations and tools such as Botpress, Zapier, and the latest AI technologies like OpenAI’s GPT-3.5 or GPT-4 via your own API key
Key Features:
- Drag-and-drop chatbot builder making it a no-code/low-code platform.
- Pre-designed templates that helps with a quick setup for various use cases.
- Multi-channel support that can be deployed on websites, messenger, and more.
- Detailed analytics to monitor performance and optimize.
- Integrations with popular tools for seamless workflow integration.
Tars
Tars is a chatbot software designed to improve lead generation and customer engagement through conversational landing pages. It focuses on creating interactive and engaging user experiences.
Key Features:
- Conversational landing pages that enhance user engagement.
- No-code chatbot builder that makes it easy to create and deploy.
- Integrations with CRM and marketing tools for streamlining workflows.
- Detailed analytics with insights into chatbot performance.
- Multi-channel deployment on websites, SMS, and more.
Ada
Ada is an AI-powered chatbot platform designed for customer support automation. It focuses on providing instant, personalized responses to customer queries and integrating seamlessly with existing systems.
Key Features:
- Personalization capabilities to tailor responses to individual customers.
- Integration with CRM and support tools for a unified customer management.
- Multi-channel support that can be deployed across web, mobile, and social media.
- Detailed reporting and analytics to measure performance and optimize.
ManyChat
ManyChat is an AI chatbot software primarily designed for Facebook Messenger but also supports other channels. It focuses on marketing and sales automation, making it ideal for businesses looking to enhance customer engagement on social media.
Key Features:
- Facebook Messenger automation to engage visitors on Messenger.
- Drag-and-drop builder to create chatbots without coding skills
- Integration with marketing tools for streamlining campaigns.
- Broadcast messaging to send mass messages to subscribers.
- Detailed analytics to track performance and engagement.
Conversica
Conversica offers AI-driven sales and marketing assistants that automate lead engagement and follow-up. It is designed to help businesses convert more leads into customers through personalized, persistent outreach.
Key Features:
- AI-driven sales assistants to automate lead follow-up.
- Personalized email and messaging to tailor communication to leads.
- Integration with CRM and marketing tools for streamlined workflows.
- Detailed analytics and reporting to measure engagement and conversion.
- Multi-language support that engages visitors in their preferred language.
MobileMonkey
MobileMonkey is a versatile chatbot platform that supports multiple messaging channels, including Facebook Messenger, Instagram, SMS, and web chat. It is focused on helping businesses automate customer engagement and marketing.
Key Features:
- Multi-channel messaging to engage customers on various platforms.
- No-code chatbot builder to make it easy to create and deploy without coding skills
- Integration with marketing and CRM tools for unified customer data.
- Broadcast and drip campaigns to automate marketing efforts.
- Detailed analytics to track performance and optimize.
Transform products into customer success stories with AI chatbots for customer service interactions
Selecting the right AI chatbot platform for customer support involves evaluating the specific needs of your business. Each platform offers unique features and benefits, from lead generation and marketing automation to personalized customer engagement and support. Assess their capabilities, integrations, and pricing to find the best fit for your organization’s goals and resources.
As the AI chatbot industry evolves, it’s essential to consider emerging players like DevRev, learning the potential of innovative solutions in shaping the future of AI-driven interactions. DevRev’s AI-native chatbot leverages agentic AI principles to act as an intelligent AI agent, automating labor-intensive tasks and offering self-service support. It functions as a valuable mini teammate for analyzing data, searching the web, or drafting responses to customers.
While established platforms offer robust features, keeping an eye on newcomers ensures businesses stay agile and adaptive in leveraging the full potential of AI chatbots. The key lies in aligning the preferred chatbot with specific business needs, whether it’s lead generation, customer support, or interactive campaigns, to foster efficient and meaningful interactions in the rapidly evolving digital landscape.
