Support App
Finally, an AI-native support platform that makes customer support everything it needs to be: delightful, fast, and proactive.
Computer can answer that.
The Computer+ Support App takes repetitive, time-killing work away from your support team. Its powerful agents think and reason through customer problems.
Zero-touch resolutions
Provide instant, accurate, problem-solving, smile-raising answers to customer questions – whether they come via email, Slack, or wherever.
Solve complex issues – faster.
Computer automates triage, routing, updating, and record-keeping. It gives guidance on next steps and context from similar past issues, and learns from every resolution.
Seamless escalation
When an issue needs expert attention, Computer escalates it to the right person or team – considering critical context (like SLAs, customer sentiment, business impact).
Triage: automated. Time: saved.
Computer automatically maps tickets to the right product parts, classifies them as bugs or feature requests, and adds data from external systems such as Salesforce and Jira. So your support team can focus on more important tasks
Next steps that move you forward
Computer finds similar tickets, checks for ongoing incidents, and suggests next steps to fix an issue. Get full context of an issue with instant summaries: because its embedded in your full business context.
Catch problems earlier.
Computer catches at-risk tickets before they escalate, spots gaps in your knowledge base, and scores interactions for quality – which means more time for your team to focus on making customers happy.
★☆☆☆☆ reviews – dodged
With real-time sentiment analysis, Computer spots customer frustration, detects escalation risks, including threats of bad reviews, and alerts the right people.
CONNECTORS
Connect your favourite apps
CONNECTORS
Immediate and seamless integration with critical enterprise systems and collaboration tools.
50%
reduction in support costs.
4x
faster issue resolutions.
85%
of tickets can be resolved automatically.
FEEL THE LOVE
COMPUTER+ APPS
Powerful apps for every team
COMPUTER+ APPS
Extend Computer with purpose-built solutions that add new tools and interfaces to help your teams accomplish more.
Computer+
Build App
Build, test and release with clarity and focus. Computer connects people, handles issues, manages roadmaps, and automates time-killing tasks.
Computer+
Observe App
Track user behavior, feedback, and sentiment. So you fully understand your user’s experience – and make it even better.
Initiatives
