Bridge your IT service desk with product development.

Import tickets, conversations, agents, requesters, departments, and attachments from Freshservice into DevRev. Supports incremental sync to keep your data up to date.

he Freshservice connector brings your IT service management data into DevRev, giving your team a unified view of support operations.

Features

  • Tickets — imports tickets with full metadata including priority, status, and custom fields
  • Conversations — syncs replies and notes as comments on tickets
  • Agents & Requesters — maps agents to Dev Users and requesters to customers
  • Departments — maps organizational units to Accounts
  • Incremental sync — after the initial import, only new and updated records are pulled in

Installation (optional)

  1. Generate an API token from your Freshservice profile settings
  2. Install the snap-in and provide your Freshservice subdomain and API token

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