Why teams choose DevRev for knowledge management
Accurate, AI-ready, and built for collaboration.
Enhance self-serve
Empower customers to find solutions on their own with a knowledge base that is always accurate and built for Gen AI Search.
Write faster with AI
Spend less time editing articles with powerful AI commands to polish and transform your content with just a single click.
Track article performance
Break open the black box of article analytics with a comprehensive dashboard to measure engagement and article effectiveness.
Collaborate with ease
Keep your knowledge base in sync with product updates with a tool that makes it easy for your team to contribute and collaborate on articles.
ARTICLE CREATION
Consolidate knowledge across all your sources into a single repository
Write, edit, and format articles exactly the way you want with a WYSIWYG rich text editor
Instantly convert human agent responses into Q&As and keep your knowledge base dynamic
Expand your knowledge base repository with links to external articles and PDFs
AI ASSISTANCE
Make article writing delightful with your own AI writing companion
Change the tone of articles to ensure consistency with your brand voice
Fix grammar and spelling with AI so you can spend less time editing content
Adjust the length of articles to match your content guidelines without having to manually restructure
MANAGE PERMISSIONS
Surface information to whom you want and how you want
Control what information is visible to end-users by categorizing articles as 'internal' or 'external'
Set custom viewing permissions to manage article visibility for specific user attributes
Allow every team to contribute to articles while still maintaining quality checks through user-based permissions
KB ANALYTICS
Get actionable insights into the customer impact of your knowledge base
Understand how valuable users find your articles by measuring CSAT on articles
Identify critical knowledge gaps that need to be addressed by tracking common search queries
Filter metrics by different customer surfaces to determine which one is creating the most impact
CUSTOMER STORY
Enhancing our knowledge base capabilities with DevRev has been a great experience. My agents now receive accurate suggestions from DevRev, based on existing knowledge and previous tickets, allowing for shorter resolution cycles, happy agents, and happy customers.
Eyal Fein
Director of Global Support @ Binah.ai
Frequently asked questions
Computer+ Apps
Our customers
Resources
Initiatives
