DevRev at Gartner IT Symposium Orlando 2025

Event

DevRev at Gartner IT Symposium Orlando 2025Experience AI agents at work

Oct 20 - 23rd, 2025 | Walt Disney World Swan & Dolphin Resorts

Event

DevRev at Gartner IT Symposium Orlando 2025Experience AI agents at work

Oct 20 - 23rd, 2025 | Walt Disney World Swan & Dolphin Resorts

Join us at Gartner IT Symposium to reimagine customer experience with AI agents.

Date

Oct 20 - 23rd, 2025

Location

Walt Disney World Swan & Dolphin Resorts

Meet Our Speakers

Speakers at our sessions

Manoj Agarwal

Co-founder & President, DevRev

Steve Januario

Deputy CIO, Bill.com

Ahmed Bashir

CVP Engineering, DevRev

Join us at the expo hall

Meet our team and discover how you can:

Transform AI into an active, revenue-driving teammate.
Unify your enterprise's siloed data.
Liberate your team from tedious, repetitive work.

Insightful sessions

Agenda

03:45 PM - 04:30 PM

21st Oct 2025 - From Pilots to Profits: Determining Real ROI from AI

Between pilot programs that impress and implementations that actually impact the bottom line, a lot of value is left on the table with AI that can’t connect structured and unstructured data or take actions and not simply summarize. Join us for a discussion on why AI projects fail at the integration layer, how point solutions never scale reliably, and what it takes to build AI that creates happier customers, better products, and empowered teams.

Ahmed Bashir

03:45 PM - 04:30 PM

23rd Oct 2025 - Integrated AI Agents: Moving Beyond Summarization to Automation

Every leader knows that AI matters, but we're all still learning exactly how. Siloed business data remains the main obstacle. DevRev solves this by unifying structured data (tickets, backlogs, CRMs) with unstructured data (emails, chats, documents) into an AI-native Knowledge Graph. This powers AI agents that create, read, update, and delete—not simply summarize. The result? Happier customers, empowered employees, and finally, ROI from AI.

Manoj Agarwal

Steve Januario

“I didn’t want to replace Zendesk with just another ticketing system. I chose to replace it with something like DevRev that tells me: Why do we have this problem? Where is it coming from? When does it get triggered? What do we do to prevent it?”