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event

DevRev Effortless
Mumbai, India
13.03.24

In partnership with
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Grand Hyatt BKC, Mumbai

With India’s economy growing rapidly, it’s time for digital businesses to hyper-converge their business infrastructure around two key pillars: customers and products. This event is a space to learn together about the future of AI-enabled organizations committed to providing fast, reliable, and highly personalized customer experiences.

  • Date13/03/2024
  • Time12.30PM - 6.30PM
  • LocationGrand Hyatt BKC, Mumbai

Speakers from the following organizations presented

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Meet our speakers

We have an amazing line-up of individuals, shaping the future of business and technology.

Vinod Khosla
Vinod Khosla
Founder, Khosla Ventures
Mukesh Bansal
Mukesh Bansal
Curefit
Saina Nehwal
Saina Nehwal
Badminton Player
Neelkanth Mishra
Neelkanth Mishra
Axis Capital
Ramesh Lakshminarayanan
Ramesh Lakshminarayanan
HDFC Bank
Ayushi Verma
Ayushi Verma
L&T Finance
Dheeraj Pandey
Dheeraj Pandey
Founder & CEO, DevRev
Aadit Palicha
Aadit Palicha
Zepto
Munish Blaggan
Munish Blaggan
ICICI Bank
Manisha Raisinghani
Manisha Raisinghani
SiftHub
Manoj Agarwal
Manoj Agarwal
Co-founder & President, DevRev
Rashid Khan
Rashid Khan
Yellow.ai
Mollie Holland
Mollie Holland
CVP Customer Experience, DevRev
Ratan Kesh
Ratan Kesh
Bandhan Bank
Harnath Babu
Harnath Babu
KPMG
Maneesh Jhawar
Maneesh Jhawar
Qualitykiosk
Dhruv Agrawal
Dhruv Agrawal
COO & Co-founder, Shipsy
Karan Mehta
Karan Mehta
Kissht
Sankarson Banerjee
Sankarson Banerjee
Ex-RBL Bank and NSE
Michael Machado
Michael Machado
CVP Product and Brand, DevRev
Sivanand Akella
Sivanand Akella
Phenom
Vinod Muthukrishnan
Vinod Muthukrishnan
Uniphore
Aditi Mishra
Aditi Mishra
Product Marketing at DevRev
Chandra Nath
Chandra Nath
DevRev
Amalesh Mishra
Amalesh Mishra
Qualitykiosk
Sunil Mahale
Sunil Mahale
Head of Asia Pacific & Japan, DevRev

Agenda

8:15 AM - 8:30 AM
Kick-off : Welcome
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Neeraj Matiyani

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Amalesh Mishra

8:30 AM - 9:20 AM
Opening Keynote
A SaaSsy India: Preparing for a $10 Trillion India. The role of global SaaS and local AI.
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Dheeraj Pandey

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Rashid Khan

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Neelkanth Mishra

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Ramesh Lakshminarayanan

9:20 AM - 10:45 AM
Humans and Machines
Discover DevRev's end-to-end solutions—user monitoring to AI chatbots, integrated via a knowledge graph, embodying hyper-convergence 2.0
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Manoj Agarwal

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Michael Machado

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Vimlesh Gautam

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Vinod Muthukrishnan

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Ayushi Verma

10:45 AM - 11:00 AM
Break
11:00 AM - 11:30 AM
AI Enterprise Panel
Will AI in enterprise suffer the same fate as mobile?
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Munish Blaggan

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Harnath Babu

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Ratan Kesh

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Aditi Mishra

11:35 AM - 12:00 PM
Unlocking India’s Potential
Creating a hundred $1 Billion revenue tech companies in India in the next 10 years: What would it take?
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Karan Mehta

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Aadit Palicha

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Chandra Nath

12:00 PM - 12:15 PM
Hackathon Awards
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Mukesh Bansal

12:15 PM - 1:00 PM
Closing Note
Game, Set, Match: Elevating India with Sports and Tech innovation
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Saina Nehwal

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Mukesh Bansal

Effortless Mumbai 2024

Explore the intersection of customer service excellence and AI innovation at DevRev's 'Effortless' conference. Tailored for today's business leaders - CIOs, CDOs, CCOs, CTOs, Founders, PMs, support engineers, managers, and investors - this event is your gateway to modernizing operations with the latest in AI, analytics, and design.

India, set to become a $10 trillion economy in the next decade, will see rising GDP per capita, especially in metropolitan areas. Customer loyalty, employee productivity, and service reliability will be top of mind for business leaders who plan to win in this highly competitive market. SaaS, AI, and Analytics will play a big role in shaping the future of winners.

Legacy CRMs were built and priced for western markets, which is why SaaS faces such headwinds in India. On top of that, there are tens – if not hundreds – of SaaS tools that need to be integrated to bring together workflows and insights around customers, users, products, and people. Forrester calls it “The Crisis of Fractured Organizations.” This SaaS sprawl is reminiscent of the server-VM-license sprawl of the decade before.

Discover how to centralize your business infrastructure, focusing on customers and products as the core of your digital strategy. We'll showcase end-to-end solutions from user monitoring and semantic search to AI-powered chatbots and advanced CRM systems. This integration under one knowledge graph represents the essence of hyper-convergence 2.0!

With Effortless, we seek to inspire, educate, and foster a thoughtful dialogue about the future of technology in the digital age.
What is DevRev
DevRev's OneCRM is a unified platform for modern digital businesses. It brings together powerful capabilities like end user monitoring, semantic search, AI-powered chatbot, with an advanced Support CRM and a Product CRM to manage digital assets and developer activities. By integrating all of these within a single AI-powered knowledge graph, OneCRM offers a simplified yet cohesive approach to business operations, under a single contract.

DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest seed in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

Event Sponsor#

QualityKiosk Technologies is one of the world’s leading Digital Quality Assurance partners for some of the biggest names in the banking and financial services, telecom, and automobile industries across the globe. Founded in 2000 by IIT-Kanpur graduates, the company is a pioneer in digital performance engineering and offers Enterprise Digital Quality Assurance, Business Automation, Customer Experience services, and Data Analytics solutions for an array of industries and verticals.

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Discover Mumbai#

Mumbai, India's financial capital, is emerging as a dynamic hub for technology in the BFSI sector, driven by a fintech startup boom and a shift towards digital banking and insurance tech. The city is increasingly adopting AI for risk assessment, fraud detection, and customer service enhancements in finance. Collaborations between top research institutions and the BFSI sector are fostering cutting-edge AI innovations.

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Frequently Asked Questions

Effortless Conf. on 13.03.2024

In-Person