9 MIN READ — Blog
Resolution rate vs deflection rate: reconcile the numbers
ABOUT
Rajat Radhakrishnan
Product Marketing at DevRev
Rajat, an avid enthusiast of brand and marketing, expertly crafts stories on cutting-edge AI and customer support innovations at DevRev.
Rajat Radhakrishnan Articles
22 Articles
10 MIN READ — Blog
AI agent abstention: test when to say “I don’t know”
7 MIN READ — Blog
Voice-to-digital deflection that doesn’t make callers start over
12 MIN READ — Blog
Enterprise AI platforms in 2026: five categories buyers need
14 MIN READ — Blog
AI knowledge base: from static articles to living memory
7 MIN READ — Blog
Now anyone can build precise, editable dashboards – in minutes
6 MIN READ — Blog
Get the dashboard you want, without the analyst you have to wait for
5 MIN READ — Blog
Computer now automatically closes gaps in your knowledge base
8 MIN READ — Blog
Agent assist, done right: AI that investigates the whole ticket
10 MIN READ — Blog
The customer support agent that understands – and remembers – everything
8 MIN READ — Blog
Voice AI that actually resolves customer calls – end to end
6 MIN READ — Blog
Capturing customer sentiment: the account you almost lost (but didn't)
