Computer by DevRev
DevRev has taken a platform approach to converging business infrastructure, which we call the Computer by DevRev, for the operating system that supports both human agents and AI agents. At the core of this operating system is Memory that brings all people and work (and users and activities) together around two core dimensions — customer and product.
🔗 Platform
DevRev's platform seamlessly connects identities (user, developer, support engineer, PM) and parts (product, capabilities, features, APIs) by interweaving design and artificial intelligence. This results in intelligent routing, classification, and prioritization of all work, including conversations, tickets, issues, enhancements, and opportunities (glossary ↗️), maximizing productivity and minimizing customer churn.
🛠️ Apps
DevRev’s platform integrates all departments with a customizable CRM, serverless workflow engine, and a bot-supported collaborative experience comprising two native apps: Computer for Support Teams and Computer for Builders.
Streamline customer support with product-centric customer support, featuring an in-app GPT bot, semantic search, clustering for noise reduction, product and user analytics, and real-time notifications for seamless collaboration between teams and end-users.
Revolutionize your product development with customer-centric software development powered by real-time pathways between GitHub transactions, backend issues, product enhancements, customer tickets, and user conversations. Our platform makes product teams more efficient and customer-centric and syncs seamlessly with Jira's legacy issues.
To learn about the apps, check out the onboarding page for each app by clicking Onboarding located at the bottom of the app.
🧩 Snap-ins
Add-on modules for DevRev, called snap-ins, are available on the Marketplace. Snap-ins are one of three types. Integrations let you connect DevRev with existing systems such as Slack and Jira. Automations perform tasks within DevRev based on events, like responding to customer conversations and linking tickets and issues. AirSync helps you bring data from external sources to DevRev and keep them in sync.
While numerous snap-ins are available and more are in development, you can create your own using DevRev APIs.
