Event
DevRev EffortlessMumbai, India13.03.24
Grand Hyatt BKC, Mumbai
With India’s economy growing rapidly, it’s time for digital businesses to hyper-converge their business infrastructure around two key pillars: customers and products. This event is a space to learn together about the future of AI-enabled organizations committed to providing fast, reliable, and highly personalized customer experiences.

Date

13/03/2024

Time

12.30PM - 6.30PM

Location

Grand Hyatt BKC, Mumbai

Speakers from the following organizations presented
Meet our speakers
We have an amazing line-up of individuals, shaping the future of business and technology.
speaker

Vinod Khosla

Founder, Khosla Ventures

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Mukesh Bansal

Curefit

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Saina Nehwal

Badminton Player

speaker

Neelkanth Mishra

Axis Capital

speaker

Ramesh Lakshminarayanan

HDFC Bank

speaker

Ayushi Verma

L&T Finance

speaker

Dheeraj Pandey

Founder & CEO, DevRev

speaker

Aadit Palicha

Zepto

speaker

Munish Blaggan

ICICI Bank

speaker

Manisha Raisinghani

SiftHub

speaker

Manoj Agarwal

Co-founder & President, DevRev

speaker

Rashid Khan

Yellow.ai

speaker

Mollie Holland

CVP Customer Experience, DevRev

speaker

Ratan Kesh

Bandhan Bank

speaker

Harnath Babu

KPMG

speaker

Maneesh Jhawar

Qualitykiosk

speaker

Dhruv Agrawal

COO & Co-founder, Shipsy

speaker

Karan Mehta

Kissht

speaker

Sankarson Banerjee

Ex-RBL Bank and NSE

speaker

Michael Machado

CVP Product and Brand, DevRev

speaker

Sivanand Akella

Phenom

speaker

Vinod Muthukrishnan

VP & COO, Cisco (Webex)

speaker

Aditi Mishra

Product Marketing at DevRev

speaker

Chandra Nath

DevRev

speaker

Amalesh Mishra

Qualitykiosk

speaker

Sunil Mahale

Head of Asia Pacific & Japan, DevRev

01:45 AM - 02:00 AM
Kick-off : Welcome
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Neeraj Matiyani

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Amalesh Mishra

02:00 AM - 02:45 AM
Opening Keynote
A SaaSsy India: Preparing for a $10 Trillion India. The role of global SaaS and local AI.
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Dheeraj Pandey

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Rashid Khan

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Neelkanth Mishra

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Ramesh Lakshminarayanan

02:50 AM - 04:15 AM
Humans and Machines
Discover DevRev's end-to-end solutions—user monitoring to AI chatbots, integrated via a knowledge graph, embodying hyper-convergence 2.0
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Manoj Agarwal

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Michael Machado

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Vimlesh Gautam

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Vinod Muthukrishnan

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Ayushi Verma

04:15 AM - 04:30 AM
Break
04:30 AM - 05:00 AM
AI Enterprise Panel
Will AI in enterprise suffer the same fate as mobile?
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Munish Blaggan

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Harnath Babu

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Ratan Kesh

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Aditi Mishra

05:05 AM - 05:30 AM
Unlocking India’s Potential
Creating a hundred $1 Billion revenue tech companies in India in the next 10 years: What would it take?
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Karan Mehta

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Aadit Palicha

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Chandra Nath

05:30 AM - 05:45 AM
Hackathon Awards
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Mukesh Bansal

05:45 AM - 06:30 AM
Closing Note
Game, Set, Match: Elevating India with Sports and Tech innovation
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Saina Nehwal

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Mukesh Bansal

Effortless Mumbai 2024
Explore the intersection of customer service excellence and AI innovation at DevRev's 'Effortless' conference. Tailored for today's business leaders - CIOs, CDOs, CCOs, CTOs, Founders, PMs, support engineers, managers, and investors - this event is your gateway to modernizing operations with the latest in AI, analytics, and design.India, set to become a $10 trillion economy in the next decade, will see rising GDP per capita, especially in metropolitan areas. Customer loyalty, employee productivity, and service reliability will be top of mind for business leaders who plan to win in this highly competitive market. SaaS, AI, and Analytics will play a big role in shaping the future of winners.Legacy CRMs were built and priced for western markets, which is why SaaS faces such headwinds in India. On top of that, there are tens – if not hundreds – of SaaS tools that need to be integrated to bring together workflows and insights around customers, users, products, and people. Forrester calls it “The Crisis of Fractured Organizations.” This SaaS sprawl is reminiscent of the server-VM-license sprawl of the decade before.Discover how to centralize your business infrastructure, focusing on customers and products as the core of your digital strategy. We'll showcase end-to-end solutions from user monitoring and semantic search to AI-powered chatbots and advanced CRM systems. This integration under one knowledge graph represents the essence of hyper-convergence 2.0!With Effortless, we seek to inspire, educate, and foster a thoughtful dialogue about the future of technology in the digital age.
What is DevRev
DevRev's OneCRM is a unified platform for modern digital businesses. It brings together powerful capabilities like end user monitoring, semantic search, AI-powered chatbot, with an advanced Support CRM and a Product CRM to manage digital assets and developer activities. By integrating all of these within a single AI-powered knowledge graph, OneCRM offers a simplified yet cohesive approach to business operations, under a single contract.DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest seed in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.
Discover Mumbai

Mumbai, India's financial capital, is emerging as a dynamic hub for technology in the BFSI sector, driven by a fintech startup boom and a shift towards digital banking and insurance tech. The city is increasingly adopting AI for risk assessment, fraud detection, and customer service enhancements in finance. Collaborations between top research institutions and the BFSI sector are fostering cutting-edge AI innovations.


Event Sponsor

QualityKiosk Technologies is one of the world’s leading Digital Quality Assurance partners for some of the biggest names in the banking and financial services, telecom, and automobile industries across the globe. Founded in 2000 by IIT-Kanpur graduates, the company is a pioneer in digital performance engineering and offers Enterprise Digital Quality Assurance, Business Automation, Customer Experience services, and Data Analytics solutions for an array of industries and verticals.


Frequently asked questions

Effortless welcomes a diverse community of tech enthusiasts, including founders, investors, product managers, developers, development managers, support engineers, and managers - in short, all stakeholders who are using or learning AI and design to make their lives a little easier, somewhat less effortfull and a bit more delightful.

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Effortless Conf. on 13.03.2024In-person